Each order takes 2-3 business days to prepare prior to being shipped. Larger or custom orders may take longer, and we will provide an approximate completion date with your proposal.
All gift packages are shipped via USPS Priority Mail from Frederick, MD. Average transit times are 1-3 days pending location. Expedited shipping is available upon request. Please contact us and we will provide a quote. Customer is responsible for all shipping charges. Packages are not sent until order and shipping charges have been paid in full. When your order has been mailed you will be sent a confirmation email with tracking details. If a package arrives damaged please contact us as soon as possible so that a claim can be filed with the third party shipper.
Returns, Exchanges and Refund Policy
We want you to be 100% happy with your gift product and experience. If you are not satisfied with your gift or part of it please contact us within 7 days from the date it was shipped. Replacement, refund for damages, exchange other arrangements will be set up so that you are satisfied. Please note, we will not accept returns of perishable and/or food items, and original shipping charges are not refundable. If a gift recipient requests a return or exchange they will be sent a gift certificate equal to the retail value that was paid by the originator.