Frequently Asked Questions
What if I need my gift by a certain date?
Usual preparation and transit times are 5-7 days following the date of your order. If you need your gift by a specific date outside this time frame you can specify a need by date when placing your order. As we have no control over the shipping carrier we cannot guarantee your gift package will arrive on an exact date. We will arrange for delivery within a day or two of your requested date. If you need an expedited order we will be happy to accommodate your request if we are able. Please contact us before placing order to ensure we can turn around a faster delivery.
There are items I would like to have in my gift package that are not featured in your shop, can you get them?
We offer gift planning to help you design a wonderful gift crate, and will do our best to accommodate your requests. Select the Gift Design option from the menu, fill in the form and we will be in touch to create a custom order for you.
Where do you source your products from?
The idea behind our shop was to offer a convenient method to order custom gift crate baskets featuring unique products. We do our best to seek out products that are local, handmade or from small shops owners across the US. If you know of a great product that fits this category we would love to hear from you!
Can I send a package internationally?
At the present time we are only able to ship in the USA.
Can my gift be sent directly to a gift recipient?
Yes. At checkout you can enter a shipping address different from your billing address.
Do the food products have gluten, peanuts, nuts or soy?
As we do not make all of the products that we carry we CANNOT guarantee that they are gluten, peanut, nut or soy free. Each product is individually labeled by its maker. Food and skincare products include their ingredient list on the packaging. On the Brands Page you will find links to the shop websites we partner with, and encourage your to review their ingredient information if you have questions.
You have so many great products, but I am not sure how to decide, can you offer suggestions?
Feel free to contact us at any time and we will be happy to help you.